Refund Policy

1. Token Packs

Token packs are a one-time purchase. There is no subscription and no recurring charge, so there is nothing to cancel — if you never buy again, you're never billed again.

If a pack isn't what you expected, email us within 14 days of the purchase and we'll refund it in full. You don't need to give a reason, and we won't reduce the refund for tokens you've already used.

2. Tokens You've Already Spent

We refund the full amount you paid, regardless of how many tokens from that pack you've used. In exchange, the tokens that pack granted are removed from your balance.

If you've already spent some of them, that leaves your purchased balance negative. Your free balance is unaffected and keeps refilling as normal, so you can carry on using Verstats. A negative purchased balance is only settled if you buy another pack — the new tokens go towards it first. We'll tell you the figure when we process the refund, and it's shown on your pricing page before any further purchase.

3. How to Request a Refund

Email support@verstats.com from the address on your account, and include the date of the purchase. That's all we need.

We aim to reply within 2 business days. Once approved, the refund is issued to your original payment method. Your bank or card issuer typically takes a further 5–10 business days to post it.

4. After a Refund

Your account stays open and your reports stay accessible. Nothing is deleted and nothing is locked — you simply return to using your free token balance. You can buy again at any time. If you'd also like your data deleted, say so in the same email and we'll handle both together.

5. What Isn't Covered

We can't refund trading losses. Verstats is an analytics tool that describes data you upload; it does not provide trade recommendations, signals, or investment advice, and it makes no claims about improving trading results. See our Terms for the full position.

Free tokens cost nothing and so have nothing to refund.

We reserve the right to decline a refund where a pack has been bought, fully spent, and refunded repeatedly in a pattern that isn't a good-faith request. This is not about ordinary use — if you bought a pack and it wasn't right for you, we'll refund it.

6. Chargebacks

If something's wrong with a charge, please email us before contacting your bank. We would much rather refund you directly and quickly than go through a dispute, and we've never refused a good-faith request.

7. Payment Processing

Payments are handled by Paddle, who act as the merchant of record. Their name, rather than ours, may appear on your card or bank statement, and refunds are returned through the same provider.